Be careful with the chair please
"Bad service for passengers using wheelchairs drew more attention than any other problem on the government's first tally of disability-related complaints to airlines," says this article from USA Today on a recent report to Congress on the travel challenges of the disabled. Also noted "four big carriers — American, Delta, United and Northwest — accounted for nearly 60 percent of the complaints in 2004." The article also mentions that Delta has taken steps to improve the situation. Wheelchair complaints included: inadequate assistance, damaged chairs, poor seating arrangements, inaccessible aircraft and excessive waits for stored chairs upon landing. Should airlines care about disabled passengers? The article says "about 17 million disabled passengers fly each year, according to the government's most recent estimate." Sounds like a significant market segment to me.