Tiger issues (lame) apology for barring disabled woman

Tiger Airways has issued an apology of sorts for the recent barring of a disabled woman traveling with her family from one of their flights. Channel News Asia reports Tiger CEO Tony Davis as saying: "It is regretful that their holiday plans have been disrupted in this way and I have apologised to the family for the inconvenience they experienced." The family is in danger of losing $15,000 in travel expenses if the trip to Greece can't go on. Snow also says in the article that Tiger is in discussion with the family about the situation. Discussion about what? Even basic customer service says you just make it right for the customer. Seems all the discuss needed is which flight they want to get on.