Columnist says service rules enforcement towards airlines lacking
This "The Middle Seat" column by Scott McCartney of the Wall Street Journal is one of those bad news-good news articles. The bad news? McCartney contends the Department of Transportation is lax in vigorously enforcing customer service regulation violations by US airlines. McCartney quotes a former DOT inspector who says: "When it comes to other areas of customer service, DOT enforcement is milquetoast. There's got to be a cop on the beat, and I don't see it."
The good news? The area McCartney sees as the most vigorously enforced are access and disability related problems. He writes: "The DOT's enforcement office aggressively prosecutes airlines for violations of wheelchair- and disability-access requirements ..."
At least accessibility violations are being enforced. Won't it be grand when there aren't so many to crack down on? (photo via morgueFile.com)