Study finds spotty service for rail reservation system

Call ahead. Let people know about your needs as a person with disabilities when traveling. Some outfits basically demand you do so.
A study in the UK of the Assisted Passenger Reservation Service that showed spotty assistance even with reservations is what makes following that advice so hard to take.
Why call ahead when a good chunk of the time it won't even help? It's discouraging.
Maybe the calling ahead is a crutch. It'd be better if carriers had to be prepared all the time for someone showing up with a disability rather than being able to forget about it until an advance call comes through -- or even forget about it if an advance call comes through.

Photo by Kettu via morgueFile.com